We will continue to review the situation on a rolling basis and follow government advice. The safety and wellbeing of our customers and our local community is of paramount importance to us – so if you do come and stay with us we ask you to please abide by the rules we’ve set out below.
Please note we will endeavour to update these details according to Government guidelines as we receive new guidance. Please check back regularly for updates and follow our Facebook page for announcements. We will also do our best to contact you directly should new regulations affect your booking.
What we’re doing and what we need you to do to during your stay
If you have any symptoms of COVID19 please stay at home. You can move your holiday dates to another available time in 2022. You can use the money you have already paid as a credit towards your next stay with us, even if you are unsure when you want to come. Deposits are non refundable but if you cancel more than 14 days prior to your arrival date you will be able to get a refund of the balance. No refunds can be made within 14 days of your booking. We recommend you take out travel insurance which covers you for falling ill with Covid (or other illness).
If you fall ill with COVID19 symptons whilst you are on holiday with us, we would respectfully ask you to call us on 01736 753 141 to let us know you are leaving, pack up your things and leave the site. Please contact 111 if you need medical advice. Unfortunately we will not be able to refund you the cost of your holiday.
If there is a local or national travel ban preventing you from travelling to us, we can change your holiday date to later in the year or next year. We can also use any money you have already paid as a credit against a future holiday. Otherwise we will refund the balance of your holiday (Deposits are non refundable). Please note this only applies for those in your party living in the restricted area(s). If you are travelling with another group from an area outside this restriction, their booking cannot be refunded (unless the cancellation is more than 14 days prior to the holiday arrival date).
Please call us on 01736 753 141 when you are ten minutes away and we will try to meet you outside to direct you to your pitch. Please drive to the ‘Please wait here to be shown to your pitch’ sign and we will meet you in the car park and direct you to your pitch. If no-one is around please ring the bell at The Mine Shop & Reception (at the back of the house).
Depending on current government guidelines at the time of you trip, you may need to scan a QR code on arrival or send us names and contact details for everyone in your group age 16 and over.
Please only arrive at the campsite after 2pm, as we cannot guarantee your pitch will be ready before hand and we do not have a large car park for waiting vehicles.
Toilets and showers
The toilet/shower block will be open – guidelines change each year, so please keep an eye out on our Facebook page and on this page for updates as to any specific rules around toilets and showers.
If you have your own shower/toilet in you caravan/motorhome – please use them and avoid the facilities block, as much as possible. Please do not use disposable toilets on our site.
There will be a one way system in and out of the shower/toilet and washing-up facilities on the main site. We ask people to keep 2metres apart if queuing.
To decrease interaction in enclosed spaces and allow us more time for cleaning, please limit your time in the shower/toilet block.
Please do not enter the facilities if there are already 2 or more people inside (or if shower is in operation). However, families of up to four can use the facilities at the same time as long as there is no-one else in the room.
Showers must be clean after every use, so please use the cleaning products supplied to clean up after you, paying particular attention to spraying touch points (ie handles) – but also supervise children to ensure cleaning products do not fall into their hands.
We are still considering using a booking process for the showers and may implement this at any point.
The main facilities will be closed during cleaning, usually around the following times:
6.30 – 7.00am
1pm – 2pm
6.30pm – 7.00pm
We will also be closing the facilities for 5-10mins during the day for disinfecting.
The kitchen washing up area can only be used by one family and a maximum of two people at any one time. We would also urge you to clean down the kitchen sink area before and after each use.
The Mine, our onsite shop is very small and employs counter service. Please ensure only one family group at a time (ideally no more than two people) enter the shop, wearing masks (unless guidance changes) and use contactless as much as possible. Please queue 2 metres apart.
A freezer is available for your freezer blocks inside the shop but they must be bagged and labelled.
On the Campsite
Picnic Tables – before you leave please wipe these down with disinfectant wipes. Where possible please keep to the same table. There are not enough tables for all pitches if we are fully booked, so please be courteous and generous, whilst also ensuring the tables are clean and safe.
The indoor play area will be re-opening and cleaning products will be available for you to use after your children have used them. Please ensure your children’s hands are washed and/or sanitised before using the playground and where possible keep them a safe distance away from other families (we know this is difficult)
The outdoor play area will also be open please encourage your children to wash their hands before and after use, use the alcohol gel provided on site. (You may wish to bring your own so you have it to hand) The sand pit will be open, but please bring your own buckets and spades with you and take them back to your tents/homes at the end of your stay.
We want you to have fun, and interact with one another, but please remember to keep to a 2 metre social distance from those outside your family group at all times. The government have announced you can alternatively employ a ‘1metre plus’ approach to social distancing which means a one metre gap plus a mask/ppe. Please bring your own PPE.
Washing your hands for 20 seconds is the best way to kill the virus however we will be supplying alcohol gel around the site for your use. We do encourage you to bring your own hand sanitiser, gloves, masks (and use a visor when using chemical toilets – you can also request a visor from the shop).
We urge you to wash your hands before and after taking items to the bins.
If you have or see any problems at any point during your stay please do not hesitate to speak to us (we’re often in the shop) or call us.
Stay safe and well – we look froward to seeing you soon.
Keri, Stuart & Tina
Information on the latest official government guidance can be found here:
Because this is such a dynamic situation, we will be regularly updating our website and will post updates on Facebook. We will email you directly should any decision directly affect your booking.