To all our wonderful customers – campers, caravanners, motorhome owners and campervan owners. We are delighted that in line with government guidance, we will be re-opening on 4th July. We will continue to review the situation on a rolling basis and follow government advice. The safety and wellbeing of our customers and our local community is of paramount importance to us – so if you do come and stay with us we ask you to please abide by the rules we’ve set out below.
We will now be approaching customers who have already booked for deposits/full payment. For new bookings we will be taking deposits or full payment if you are booking within 28 days of the start of your holiday.
(The above also applies to our guest rooms.)
What we’re doing and what we need you to do to during your stay
If you have any symptoms of COVID19 please stay at home. You can move your holiday dates to another available time in 2020 or 2021 or can you use the money you have already paid as a credit towards your next stay with us, if you are unsure when you want to come. Of course, if you require a refund we will be happy to do so.
If you fall ill with COVID19 symptons whilst you are on holiday with us, we would respectfully ask you to text us on 07713 152 839 or 07534 574 609 to let us know you are leaving, pack up your things and leave the site. Please contact 111 if you need medical advice. Unfortunately we will not be able to refund you the cost of your holiday.
Please text us on 07713 152 839 when you are ten minutes away and we will send you a text back with your pitch number and directions.
If you have not been here before please drive to the ‘Please wait here to be shown to your pitch’ sign and we will meet you in the car park and direct you to your pitch.
Please only arrive at the campsite after 2pm, as we cannot guarantee your pitch will be ready before hand and we do not have a large car park for waiting vehicles.
The following facilities will be closed:
The indoor play area.
The ‘pantry’ containing the microwave & freezer – as we are not allowed to have communal food preparation area open.
We will be stepping up our cleaning in all communal areas.
The toilet/shower block will be open. There will be a one way system in and out of the shower/toilet and kitchen facilities on the main site. We ask people to keep 2metres apart if queuing.
To decrease interaction in enclosed spaces and allow us more time for cleaning, please limit your time in the shower/toilet block.
Please do not enter the shower/toilet block if there are already 2 or more people inside. However, families of up to four can use the facilities at the same time as long as there is no-one else outside the family in the room. Please use the cleaning products supplied to clean up after you – but also supervise children to ensure cleaning products do not fall into their hands.
We would urge you as much as possible if you have facilities in your caravan/motorhome to please use them, this will ease traffic in the shower and toilet block.
We are still considering using a booking process for the showers and may implement this at any point.
The main facilities will be closed during cleaning at the following times:
5.30 – 6.30am
1pm – 2pm
7pm – 7.30pm
We will also be closing the facilities for 5-10mins at 10am and 4pm for disinfecting.
The kitchen washing up area can only be used by one family and a maximum of two people at any one time. We would also urge you to clean down the kitchen sink area before and after each use.
The Freezer and Microwave area (now known as ‘the pantry’ ) are regrettably shut due to government guidelines. However we will be able to take bagged, labelled freezer blocks in the shop.
Picnic Tables – before you leave please wipe these down with disinfectant wipes. Where possible please keep to the same table. There are not enough tables for all pitches if we are fully booked, so please be courteous and generous, whilst also ensuring the tables are clean and safe.
The indoor play area will be shut, in accordance with government guidance. The outdoor play areas will be open – but please encourage your children to wash their hands before and after use, use the alcohol gel provided on site. (You may wish to bring your own so you have it to hand) The sand pit will be open but please bring your own buckets and spades with you and take them back to your tents/homes at the end of your stay.
We want you to have fun, and interact with one another, but please remember to keep to a 2 metre social distance from those outside your family group at all times. The government have announced you can alternatively employ a ‘1metre plus’ approach to social distancing which means a one metre gap plus a mask/ppe. Please bring your own PPE.
Washing your hands for 20 seconds is the best way to kill the virus however we will be supplying alcohol gel around the site for your use. We do encourage you to bring your own hand sanitiser, gloves, masks (and use a visor when using chemical toilets).
We urge you to wash your hands before and after taking items to the bins.
If you have or see any problems at any point during your stay please do not hesitate to speak to us or text us.
We have a new shop open on site. The shop is very small and employs counter service. Please ensure only one family group at a time (ideally no more than two people) and use contactless as much as possible. Please queue 2 metres apart.
If you are staying in our B&B please see separate terms and conditions relating to covid on the B&B pages.
Stay safe and well – we look froward to seeing you soon.
Keri, Stuart & Tina
Information on social distancing can be found here: gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people
Because this is such a dynamic situation, we will be regularly updating our website and will post updates on Facebook. We will email you directly should any decision directly affect your booking.